Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems.Which of the following personality characteristics is best suited to employees working in these jobs?
A)High neuroticism.
B)External locus of control.
C)High introversion.
D)High agreeableness.
E)Both 'B' and 'C'.

Question

Quizplus · Accepted Answer

High agreeableness is the best-suited personality characteristic for these jobs because employees need to be empathetic, patient, and understanding towards people who are facing personal problems or are unemployed. This trait helps to establish a trusting relationship between the social service employee and the client, which is essential for effective service delivery. High neuroticism, external locus of control, and high introversion may hinder effective communication and service delivery, while agreeableness promotes openness and a positive attitude towards others.

Most Employees in the Social Services Section of a Government