A basic difference between scheduling in service systems and scheduling in manufacturing systems is the random nature of requests in manufacturing systems as opposed to more uniform requests in service systems.

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The statement is false. In service systems, requests can also be random and unpredictable. For example, a hospital emergency department can receive a sudden surge in patients due to an accident or natural disaster, and this can affect the scheduling of resources such as doctors, nurses, and equipment. Similarly, a call center can experience a high volume of calls during peak hours or unexpected events that may require more agents to handle the workload. On the other hand, in manufacturing systems, the demand for products can be predicted based on historical data, market trends, and customer orders, and this can help to plan and schedule production accordingly.

A Basic Difference Between Scheduling in Service Systems and Scheduling