Which of the following is not a basic option for altering the availability of capacity in a service environment?
A)overtime
B)hiring/layoff
C)part time
D)inventory
E)All of these are basic capacity options.

Question

Quizplus · Accepted Answer

Inventory is not a basic option for altering the availability of capacity in a service environment. Inventory is related to the manufacturing industry where production can be stockpiled, but service capacity cannot be stored or inventoried. The other options, such as overtime, hiring/layoff, and part-time employment, are often used to adjust service capacity to meet the fluctuating demand.

Which of the Following Is Not a Basic Option for Altering