Elements of the service process in which there is little to no contact with the customer are referred to as:
A) robust.
B) delayed differentiators.
C) back-of-the-house.
D) user-friendly.
E) mission-consistent.

Question

Quizplus · Accepted Answer

Back-of-the-house elements of the service process refers to activities that take place behind the scenes, away from the customer. These may include supply chain management, inventory control, and other operational processes.

Elements of the Service Process in Which There Is Little