A value of 1.5 is the accepted target for the Met-Expectations model of customer satisfaction.

Name: A value of 1.5 is the accepted target for the Met-Expectations model of customer satisfaction.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Under most circumstances, the most profitable arrangement occurs when the customer's expectations are only slightly exceeded.Returning to the mathematical model, with all other things being equal, one should strive for a satisfaction ratio of 1.05, not 1.5!

A Value of 1