Which of these statements about job satisfaction and customer satisfaction is TRUE?
A)Employees with higher job satisfaction tend to give poorer customer service.
B)Satisfied employees have a more positive mood,which communicates friendliness to customers.
C)Satisfied employees are less likely to quit,so customers receive more consistent and familiar service.
D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
E)Satisfied employees have a more positive mood,which communicates friendliness to customers and are less likely to quit,so customers receive more consistent and familiar servicE.

Question

Quizplus · Accepted Answer

Research has consistently shown that satisfied employees are more likely to have a positive attitude towards their jobs, which translates to a more positive mood and friendliness towards customers. Additionally, satisfied employees are less likely to quit, which means customers are more likely to receive consistent and familiar service. Neglect and poor customer service are not typical outcomes of job satisfaction.

Which of These Statements About Job Satisfaction and Customer Satisfaction