According to the service profit chain model:
A) employees believe it is in their best interest to remain with the organization.
B) employees who are satisfied with their jobs are less likely to quit.
C) higher customer satisfaction results in repeat business and higher profits for the organization.
D) all of the choices.
E) employees who are satisfied with their jobs are less likely to quit and higher customer satisfaction results in repeat business and higher profits for the organization.
Correct Answer:
Verified
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