Employees at a large call centre perform repetitive tasks (low variety)by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability).The best organizational structure for this work unit:
A)is an organic structure.
B)would have low formalization.
C)would coordinate mainly through informal communication.
D)is a mechanistic structure.
E)would have none of these characteristics.

Question

Quizplus · Accepted Answer

Since the tasks are highly repetitive and have low variety, a mechanistic structure would be suitable. This structure is characterized by highly formalized procedures and centralized decision-making, which would work best for this type of work.

Employees at a Large Call Centre Perform Repetitive Tasks (Low