Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other.However,the conflict subsided when another bus company opened for business to compete with ABC,and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve.Which of the following conflict management strategies was operating here?

Question

Quizplus · Accepted Answer

The company introduced superordinate goals for both parties. By warning employees about the threat of lay-offs from the competitor, the company created a shared goal for both employees and drivers to improve productivity and customer service, which reduced their conflict with each other.

Maintenance Employees and Drivers at ABC Bus Company Were Constantly