Reengineering how a firm performs a business process:
A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group that is in charge of the whole process.
B) is the most frequently used tool of total quality management (TQM).
C) requires that a company have many strategic partnerships and alliances with outsiders.
D) is typically cheaper and easier than using Six Sigma techniques to achieve the same cost savings.
E) is usually a company's most important "best practice" for achieving operating excellence.

Question

Quizplus · Accepted Answer

Reengineering involves redesigning and unifying the performance of a business process in a single department or cross-functional work group, so that the process becomes more efficient and effective. This often means pulling pieces of the process out of different departments and bringing them together under one team's control. This is not necessarily the same thing as total quality management (TQM), which emphasizes continuous improvement through various tools and techniques like statistical process control and kaizen. It also does not require extensive strategic partnerships or alliances, nor is it necessarily cheaper or easier than other methods like Six Sigma. However, reengineering can be a powerful "best practice" for achieving operating excellence if done correctly.

Reengineering How a Firm Performs a Business Process