Total quality management (TQM)emphasizes all of the following EXCEPT which?
A) 100 percent accuracy in performing tasks
B) Continuous improvement in all phases of operations
C) Adoption of industry standard operating practices
D) Benchmarking and total customer satisfaction
E) Empowerment of employees and team-based work design

Question

Quizplus · Accepted Answer

Total quality management emphasizes the adoption of industry standard operating practices as a means of achieving high quality and efficiency in operations. However, TQM also emphasizes 100 percent accuracy, continuous improvement, benchmarking, customer satisfaction, and empowerment of employees and team-based work design.

Total Quality Management (TQM)emphasizes All of the Following EXCEPT Which