Financial Services Inc.had call centers in Malaysia where employees worked in shifts to cater to American customers at all times.However,after receiving persistent complaints about unsatisfactory service quality and increasing inefficiency,the organization decided to shift the call centers to the United States again.This is an example of:

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The organization initially outsourced its call centers to Malaysia. However, it later decided to shift the call centers back to the United States due to complaints about service quality and inefficiency. This is an example of backshoring, which refers to bringing back the outsourcing activities to the home country or a nearby location.