_____ involves measuring quality by comparing performance against industry leaders.
A)Benchmarking
B)Social referencing
C)Satisficing
D)Social loafing

Question

Quizplus · Accepted Answer

Benchmarking involves comparing an organization's performance to industry leaders in order to identify areas for improvement and best practices to adopt. Social referencing is the tendency to look to others for guidance on how to behave in a given situation. Satisficing refers to settling for a suboptimal solution that is "good enough" instead of seeking the best possible outcome. Social loafing is the tendency to exert less effort when working in a group compared to when working alone.

_____ Involves Measuring Quality by Comparing Performance Against Industry Leaders