Which of the following is the first main activity involved in benchmarking?
A) Comparing internal processes to those of industry's performance leaders
B) Identifying the strengths and weaknesses of a firm's internal processes
C) Implementing changes for quality improvement
D) Identifying critical market segments

Question

Quizplus · Accepted Answer

Identifying the strengths and weaknesses of a firm's internal processes is the first main activity in benchmarking, as it sets the foundation for understanding where improvements are needed before comparing to others or implementing changes.

Which of the Following Is the First Main Activity Involved