Which of the following variables of service quality best represents the service provider's understanding of the customer's needs?
A) Tangibles
B) Assurances
C) Empathy
D) Reliability
Correct Answer:
Verified
Q60: The Gillette Company has a long history
Q61: External analysis, conducted during the process of
Q62: Variations in each product a firm markets
Q63: Promotional campaigns conducted by a firm during
Q64: Promoting the use of oatmeal as a
Q66: Delectable, a fast food chain, emphasizes a
Q67: The assortment of product lines and individual
Q68: In the maturity stage of a product
Q69: Zara Inc., a well-known cosmetics manufacturer, introduced
Q70: The term service _ refers to the
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents