Examples of training at US Airways,Starbucks,Boston Pizza and Seattle City Light discussed in Chapter One demonstrate the role of training in:
A)reducing turnover.
B)meeting safety requirements.
C)raising morale.
D)gaining a competitive advantage.

Question

Quizplus · Accepted Answer

The examples discussed in Chapter One demonstrate how training can give a competitive advantage to organizations. For example, US Airways trained its employees in customer service skills and was able to differentiate itself from its competitors. Starbucks trained its employees to create a unique customer experience, which helped it stand out in an increasingly crowded market. Boston Pizza trained its employees to provide quality food and service at a reasonable price, which helped it compete with other restaurant chains. Seattle City Light trained its employees in safety procedures and regulatory requirements, which helped it avoid costly accidents and fines. While training can also reduce turnover, raise morale, and meet safety requirements, the examples in Chapter One focused specifically on how training can give organizations a competitive edge.

Examples of Training at US Airways,Starbucks,Boston Pizza and Seattle City