Mark Johnson's business card says he is a "Customer Service Representative" for OceanView Metal Industries-a wholesaler of standardized steel components used in construction. Mark answers customer questions about the firm's products and arranges for routine orders to be sent to the customer's construction site. It appears that Mark is primarily:

Question

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Order takers sell to the regular or established customers, complete most sales transactions, and maintain relationships with their customers. Order-taking is the routine completion of sales made regularly to target customers.

Mark Johnson's Business Card Says He Is a "Customer Service