The term "_____" refers to the postsale activities employed by salespeople that determine whether an individual who made a recent purchase will become a repeat customer.

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The term "follow-up" refers to the activities employed by salespeople after a sale in order to determine whether the customer will become a repeat customer. Follow-up activities may include checking in with the customer to ensure they are satisfied with their purchase, offering additional assistance or information, and cultivating a relationship with the customer to encourage future business.

The Term "_____" Refers to the Postsale Activities Employed by Salespeople