Total quality management (TQM) emphasizes all of the following EXCEPT which?
A) 100 percent accuracy in performing tasks
B) continuous improvement in all phases of operations
C) adoption of industry standard operating practices
D) benchmarking and total customer satisfaction
E) empowerment of employees and team-based work design

Question

Quizplus · Accepted Answer

Total quality management (TQM) focuses on continuous improvement, benchmarking, customer satisfaction, and empowering employees. However, it does not specifically emphasize the adoption of industry standard operating practices as it focuses more on improving the current practices and processes within an organization.

Total Quality Management (TQM) Emphasizes All of the Following EXCEPT