Examples of important cost drivers in a company's value chain do NOT include
A) production technology and design.
B) customer service.
C) learning and experience.
D) capacity utilization.
E) input costs.

Question

Quizplus · Accepted Answer

Customer service is not a cost driver in the value chain. It is an important aspect of a company's operations but it is not directly related to the cost of producing a product or delivering a service. Cost drivers are factors that affect the cost of producing a product or delivering a service, such as production technology, design, learning and experience, capacity utilization, and input costs.

Examples of Important Cost Drivers in a Company's Value Chain