Which of the following is NOT a value driver of a broad differentiation strategy?
A) Create product features that appeal to a wide range of buyers.
B) Improve customer service or add extra services.
C) Seek out high quality inputs.
D) Emphasize human resource management activities that improve the skills, expertise, and knowledge of company personnel.
E) Utilize just-in-time inventories and made-to-order products when customer demand rises and that buyers consider worth the cost.

Question

Quizplus · Accepted Answer

Just-in-time inventory and made-to-order products are characteristic of a cost leadership strategy rather than a broad differentiation strategy. This strategy is focused on minimizing costs and providing products to customers at a low price point, rather than differentiating the product. A broad differentiation strategy, in contrast, is focused on creating unique and desirable features for a wide range of customers, improving customer service, utilizing high-quality inputs, and emphasizing human resource management activities to improve personnel expertise and knowledge.

Which of the Following Is NOT a Value Driver of a Broad