Tom is the project manager of the Organizational Development team at Extreme Rugs. Tom's team has been assigned the task of studying and evaluating Extreme Rugs' organizational structure. Tom divided the tasks among the team members to collect preliminary information on different elements of Extreme Rugs' structure. Jeremy was asked to collect information on the degree to which tasks are divided into separate jobs. Joy was asked to collect information on formal authority relationships. Alice started looking into how many employees each manager has responsibility for, and Kathy was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviors at Extreme Rugs. Tom himself decided to collect information and evidence on where exactly decisions are formally made at Extreme Rugs. The team decided to meet with information in two weeks. On which element of organizational structure was Kathy asked to collect evidence?
A) Chain of command
B) Formalization
C) Centralization
D) Work specialization
E) Span of control

Question

Quizplus · Accepted Answer

Kathy was asked to collect evidence on the degree to which rules and procedures are used to standardize behaviors at Extreme Rugs. This is related to formalization, which refers to the degree to which standardized procedures and rules are used in the organization. Hence, option B is the correct answer. The other options are not related to the task assigned to Kathy.

Tom Is the Project Manager of the Organizational Development Team