Joanne is the store manager at Glitter, a jewelry store. New merchandise arrives that needs to be priced and displayed quickly, before each holiday season. She requires all the sales staff to stay after normal work hours to get this task done. Joanne is exercising her _____ power that she gets from her position of authority.

Question

Quizplus · Accepted Answer

Joanne's power comes from her position as a store manager, which is legitimate power. She is able to require the sales staff to stay after hours because it is part of their job responsibilities to complete tasks given to them by their manager. It is not reward power, as there is no indication that she is offering any incentives for the staff's compliance. It is not coercive power, as she is not threatening any punishment for noncompliance. It is not referent power, as there is no indication that the staff is complying with her request because they admire or respect her. It is not expert power, as there is no indication that Joanne's expertise in jewelry sales is relevant to this situation.

Joanne Is the Store Manager at Glitter, a Jewelry Store