Andy, Ben, and Carl are employees at Palliative Care Home (PCH). They report to Lisa, who is the department manager. Lisa has a tremendous amount of freedom to make decisions on how she manages her employees. She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires Carl and has learned several things about the job by just observing him. Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award. Given her position as the department manager, Lisa has _____ power.

Question

Quizplus · Accepted Answer

Lisa has legitimate power, which is power that comes from the individual's role or position within an organization. As the department manager, Lisa has the authority to make decisions about employee rewards and recognition. Personal power comes from an individual's personality or characteristics, persuasive power from the ability to persuade others, referent power from being liked or respected, and expert power from possessing knowledge or skills related to the task at hand. While Lisa may also possess some of these types of power, her ability to make decisions regarding employee awards primarily comes from her legitimate power.

Andy, Ben, and Carl Are Employees at Palliative Care Home