Carl, Ben, and Andy are employees at Palliative Care Home (PCH). They report to Lisa, who is the department manager. Lisa has a tremendous amount of freedom to make decisions on how she manages her employees. She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires Carl and has learned several things about the job by just observing him. Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award. When Lisa gives Andy his preferred shift, she is exhibiting _____ power.

Question

Quizplus · Accepted Answer

Lisa is using reward power by giving Andy his preferred shift and awarding him as employee-of-the-month for his outstanding service to the patients at PCH. Reward power is the ability to give rewards, such as praise, promotions, bonuses, or preferred shifts, to others in exchange for performing specific actions or tasks. Lisa's actions are designed to motivate and recognize Andy for his performance, and ultimately encourage him to continue performing at a high level.

Carl, Ben, and Andy Are Employees at Palliative Care Home