Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit. When Reg breaks his leg skiing and can't work for several weeks, Grace is able to competently and easily decide how to adjust the schedule because she has done this many times over many years. Schedule reshuffling is a(n) _____ for her.
A) programmed decision
B) nonprogrammed decision
C) escalation of commitment
D) projection
E) self-serving decision

Question

Quizplus · Accepted Answer

Programmed decisions are those that are made routinely and are well-defined, with established criteria for making the decision. Grace's decision to adjust the schedule due to a temporary absence of a staff member is a routine task that she has likely done many times before.

Grace Is in Charge of Staffing for the Pediatric Unit