Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. Phoebe, on the other hand, is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job.
Elis is facing which type of stressor?

Question

Quizplus · Accepted Answer

Work hindrance is a stressor that occurs when an individual's work is blocked or interrupted by external factors. In this case, Elis is facing work hindrance because she is being evaluated on the number of people she assists at her window per day, which may conflict with her goal of providing excellent customer service.

Elis and Phoebe Work at United Insurance, a Medium-Sized Insurance