_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.
A)Creative task performance
B)Adaptive task performance
C)Counterproductive behavior
D)Citizenship behavior
E)Routine task performance

Question

Quizplus · Accepted Answer

Citizenship behavior refers to those voluntary activities that an employee can perform to contribute to the betterment of the organization. Such behavior is not necessarily rewarded, but it improves the overall quality of work setting. Creative task performance refers to the development of new ideas and solutions whereas adaptive task performance refers to the ability of an employee to adapt to changes in the work environment. Counterproductive behavior refers to any behavior that harms the organization while routine task performance involves the completion of tasks that are part of an employee's job description.

_____ Is Defined as Voluntary Employee Activities That May or May