What is enterprise resource planning?
A) The analysis and redesign of workflow within and between enterprises
B) A standardised set of activities that accomplish a specific task such as processing a customer's order
C) Integrates all departments and functions throughout an organisation into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations
D) Involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and an organisation's profitability

Question

Quizplus · Accepted Answer

Enterprise resource planning (ERP) integrates all departments and functions throughout an organisation into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations. ERP systems typically include modules for accounting, finance, human resources, inventory management, purchasing, manufacturing, and sales, among others.

Option A refers to business process reengineering, which is a separate concept from ERP. Option B refers to a standard operating procedure, which is also not the definition of ERP. Option D refers to customer relationship management (CRM), which is a different type of enterprise software system focused specifically on managing customer interactions and improving customer satisfaction.

What Is Enterprise Resource Planning