Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

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Business-facing processes, also known as back-office processes, are internal operations that support the business's functionality and efficiency but are not directly experienced by the customer. These processes include activities related to administration, management, and support functions that are crucial for the business to operate smoothly but do not involve direct interaction with the external customer.

Business-Facing Processes or Back-Office Processes Are Invisible to the External