Strategic planning is a customer-facing business process.
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Q4: Plan, source, make, deliver, and return are
Q5: In the basic supply chain source refers
Q6: Business-facing processes or back-office processes are invisible
Q7: The Internet can completely replace the phone
Q9: Order shipping is a customer-facing business process.
Q10: Effective and efficient supply chain management systems
Q12: Back-office operations deal directly with the customer.
Q13: Enterprise resource planning (ERP) integrates all departments
Q19: CRM analysis technologies help organizations segment their
Q19: In the basic supply chain return refers
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