CSFs and KPIs are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs?
A) CSFs are business strategy elements whereas KPIs measure the progress of the CSFs.
B) CSFs build the business environment whereas KPIs explain how to build the CSFs.
C) KPIs are used first whereas CSFs are applied after.
D) KPIs promote employees on their performance whereas CSFs demote employees based on their performance level.

Question

Quizplus · Accepted Answer

Critical Success Factors (CSFs) are the essential areas of activity that must be performed well for a business or project to succeed. Key Performance Indicators (KPIs) are the metrics used to measure the progress and success of the CSFs. Therefore, KPIs are directly related to CSFs as they provide the measurable values by which the success of the CSFs can be determined.

CSFs and KPIs Are the Two Core Metrics Used Within