TQM and other management innovations fail because:
A)workers don't underestimate the costs of change.
B)management estimates the costs of change correctly but workers don't.
C)management overestimates the costs of change.
D)management underestimates the costs of change.

Question

Quizplus · Accepted Answer

Management often underestimates the costs and difficulties of implementing TQM or other management innovations, leading to failure. Workers may resist change, but this is often due to poor communication and leadership from management, rather than a failure to understand the costs.

TQM and Other Management Innovations Fail Because