Dan Unowsky manages a production group in a PC repair shop. He has noticed that speed of repair is based on each worker doing one task. But if an employee is out sick, then the entire repair process slows down. Unowsky is seeing:

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Unowsky is facing a trade-off between low cross-training costs and reduced flexibility of his employees. While it may be more efficient for each employee to specialize in one task, this strategy also creates a dependency on each worker. In the event of sickness or absence, the entire process slows down because there is no one able to pick up the slack. This situation highlights the importance of balancing specialization with the need for flexibility and contingency planning.

Dan Unowsky Manages a Production Group in a PC Repair