The failed ERP implementation at Hershey Foods Corp. in 1999 demonstrated a project manager needs to:
A) find a solid project team in the IS department.
B) document internal business processes so they can be replicated.
C) develop detailed training policies and procedures.
D) capture all legacy system data in one new database.
E) choose the best system for the production department.

Question

Quizplus · Accepted Answer

The failure highlighted the importance of having detailed training policies and procedures to ensure that all users are adequately prepared to use the new system effectively.

The Failed ERP Implementation at Hershey Foods Corp