A fundamental service provision that documents and defines the parameters of a supplier-customer relationship is called a:

Question

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A service level agreement (SLA) is a fundamental service provision that documents and defines the parameters of a supplier-customer relationship, including expected levels of service, responsibilities, and guarantees. An SLA is often used in IT and outsourcing contracts but can apply to any supplier-customer relationship where service levels need to be clearly defined and agreed upon. Choices A, B, D, and E are not widely used terms in this context.

A Fundamental Service Provision That Documents and Defines the Parameters