An automotive dealership devised a low-cost campaign offering coupons for free oil changes by creating a Facebook application using a Microsoft cloud toolkit. This development approach is a good example of:
A) targeted email
B) cross-selling
C) up-selling
D) software-as-a-service
E) platform-as-a-service
Correct Answer:
Verified
Q21: A call centre is one potential customer
Q22: The following is an example of potential
Q23: According to the textbook, data analysis is
Q24: Email campaigns, real time chat, Voice over
Q25: When attempting to implement a CRM project,
Q27: Customer intelligence involves the use of CRM
Q28: Up-selling is the process of encouraging customers
Q29: Customer Relationship Management (CRM) technologies allow customer
Q30: Process redesign sets the stage for the
Q31: _ is the use of social media
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