It generally takes _____ before quality-management programs become institutionalized.
A) six months
B) three to five years
C) five to ten years
D) ten to fifteen years

Question

Quizplus · Accepted Answer

Quality-management programs require significant changes in organizational culture, processes, and attitudes. It takes time to implement changes, train employees, and monitor performance. Studies show that it takes three to five years for quality-management programs to become institutionalized and become a part of the organizational culture. This means the principles, practices, and values of quality management become ingrained in the company's processes, decision making, and strategic planning.

It Generally Takes _____ Before Quality-Management Programs Become Institutionalized