One authority suggests that settlement of every dispute should follow four steps.Which of the following is considered to be the first step in this process?

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The first step in the process of settling a dispute is to try to placate the injured party. This involves acknowledging their grievances and making an effort to understand their perspective. It may involve offering an apology or some form of compensation, and demonstrating a willingness to work towards a mutually acceptable resolution. Only if this step fails to resolve the dispute should other options, such as conciliation, arbitration, or litigation, be considered. Coercion is not a recommended step in the dispute resolution process.

One Authority Suggests That Settlement of Every Dispute Should Follow