When important decisions need to be made at WBG Construction, CEO Greg Burrill asks all employees with relevant knowledge or a stake in the outcome for their thoughts. This collaborative approach recently led to a decision that not only sold a house but also inspired a new floor plan that appealed to a whole new segment of buyers. This is an example of
A)hierarchical control.
B)knowledge management.
C)enabling heroes and drones.
D)employee empowerment.

Question

Quizplus · Accepted Answer

This is an example of empowering employees, enabling them to feel that their ideas and initiatives will be valued and will enhance firm performance.

When Important Decisions Need to Be Made at WBG Construction