HSN CEO Mindy Grossman managed a successful turnaround by first engaging with employees.

Question

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Grossman managed a successful turnaround of HSN by first finding value in engaging with employees. During her first day at HSN, she choose to go through the same new-employee orientation that all employees go through. She felt this humanized her in the minds of other employees. On her second day, she held a town-hall meeting so that she could directly introduce herself and set the tone that she was accessible and that all employees were valued and could have a future at HSN. She also set up a policy to regularly have breakfasts and lunches with employees.

HSN CEO Mindy Grossman Managed a Successful Turnaround by First