CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?
A)CSFs are business strategy elements where KPIs measure the progress of the CSFs.
B)CSFs build the business environment where KPIs explain how to build the CSFs.
C)KPIs are used first where CSFs are applied after.
D)KPIs promote employees on their performance where CSFs demote employees based on their performance level.

Question

Quizplus · Accepted Answer

CSFs (Critical Success Factors) are the key areas in which a business must perform well in order to achieve success. KPIs (Key Performance Indicators) are the specific measures used to track the progress or success in those key areas. So, CSFs are the strategic elements of the business, while KPIs measure the progress towards achieving them.

CSFs and KPIs Are the Two Core Metrics Used Within