Jerome stopped at Brewster's and purchased himself a chocolate ice cream cone.As he was exiting the store,the cone developed a leak and dripped ice cream all over his expensive suit.At that point,he swore to never buy Brewster's ice cream ever again.In terms of the messages that stakeholders receive,Jerome received a(n)_____ message.

Question

Quizplus · Accepted Answer

Companies have little or no control over unplanned messages-as in the example here.

Jerome Stopped at Brewster's and Purchased Himself a Chocolate Ice