Question 1

Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of _____.

Accepted Answer

Managerial leadership is "the process of influencing others to understand and agree about what needs to be done and the process of facilitating individual and collective efforts to accomplish shared objectives." Influencing is leadership;the "facilitating" part is management.

Question 2

The three least used influence tactics,according to a recent survey of employees,are _____.

Accepted Answer

There are nine tactics for trying to influence others,the least used of which are legitimating,pressure tactics,and coalition tactics.

Question 3

Of the following,which is the best way for leaders to cope with change?

Accepted Answer

Leadership copes with change in three ways: setting a direction,aligning people,and motivating and inspiring.

Question 4

Karl was put on probation for a string of customer complaints about his poor service and professionalism.His supervisor was using ______ power.

Accepted Answer

Coercive power,which all managers have,results from managers' authority to punish their employees.Punishment can range from verbal or written reprimands to demotions to terminations.

Question 5

Lamar brought his proposal to Lindsay before the meeting saying,"I'm sure you have some ideas on this and we could try to get them incorporated upfront." Lamar is using which influence tactic?

Accepted Answer

Consultation means trying to get others to participate in a decision or change.Example: "I wonder if I could get your thoughts about this matter."

Question 6

Trina is outgoing,warm,and truly inspirational when she talks about where she wants to lead her division.Her employees seem eager to do anything she asks.Because of her personality and not her position,Trina has ______ power.

Accepted Answer

Referent power is power deriving from one's personal attraction.This kind of power characterizes strong,visionary leaders who are able to persuade their followers by dint of their personality,attitudes,or background.

Question 7

When Nelson saw Betty in the stockroom stuffing her purse with expensive printer cartridges,Betty was quick to say,"We've been friends since first grade,so I'm sure you won't say anything about this." This is an example of using a(n)_____.

Accepted Answer

Personal appeals occur when one refers to friendship and loyalty when making a request.Example: "We've known each other a long time,and I'm sure I can count on you."

Question 8

_______ is about coping with complexity and ______ is about coping with change.

Accepted Answer

John Kotter suggests that management is about coping with complexity and leadership is about coping with change.

Question 9

The power that managers have resulting from their formal positions within organizations is called ______ power.

Accepted Answer

Legitimate power,which all managers have,is power that results from managers' formal positions within the organization.

Question 10

Using threats or intimidation to persuade someone is which influence tactic?

Accepted Answer

Pressure tactics are the use of demands,threats,or intimidation to gain compliance.Example: "If this doesn't happen,you'd better think about cleaning out your desk."

Question 11

Anar congratulated her staff when the team received an industry award for their project,and also sent a companywide e-mail announcing it.Here,Anar is using her ______ power.

Accepted Answer

Reward power,which all managers have,is power that results from managers' authority to reward their employees.Rewards can range from praise to pay raises,from recognition to promotions.

Question 12

Power deriving from one's personal attraction is called ______ power.

Accepted Answer

Referent power is power deriving from one's personal attraction.This kind of power characterizes strong,visionary leaders who are able to persuade their followers by dint of their personality,attitudes,or background.

Question 13

Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____.

Accepted Answer

Ingratiating tactics include acting humble or friendly or making someone feel good or important before making a request.

Question 14

______ power results from one's specialized knowledge.

Accepted Answer

Expert power is power resulting from one's specialized information or expertise.

Question 15

According to Kotter,companies manage complexity in all the following ways except _____.

Accepted Answer

According to Kotter,companies manage complexity by planning and budgeting,organizing and staffing,and controlling and problem solving.

Question 16

Which of the following is not one of the five sources of power?

Accepted Answer

Five sources of power include expert,referent,coercive,legitimate,and reward.

Question 17

Leadership is the ability to ______ employees to pursue organizational goals.

Accepted Answer

Leadership is the ability to influence employees to voluntarily pursue organizational goals.

Question 18

The three dimensions of situational control are leader-member relations,the task structure and _____.

Accepted Answer

The three dimensions of situational control are leader member relations,task structure,and position power.

Question 19

In recent studies,the generic influence tactic that employees cite as most used in the workplace is _____.

Accepted Answer

There are nine tactics for trying to influence others.The most used is rational persuasion,which is trying to convince someone by using reason,logic,or facts.

Question 20

According to Kotter,management and leadership are considered to be _____.

Accepted Answer

Kotter suggests that one is not better than the other,that in fact they are complementary systems of action.

Quiz 14: Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader