Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Such changes reflect which one of the following?

Question

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Task identity describes the extent to which a job requires a worker to perform all the tasks needed to complete the job from beginning to end and how many different tasks it takes to complete the work.

Victoria Runs a Flower Shop