This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)
A)office order.
B)policy.
C)norm.
D)value.
E)ethic.

Question

Quizplus · Accepted Answer

Alice's new directive is a policy, which is a formal statement of principles or rules that guide behavior within an organization.

This Month,Alice,the Branch Manager of Quality Computer Sales,has Heard Several