Brenda,the district manager for Beautiful Florist,told the store managers in her district that she needs the sales goals for next year.A new manager,Paula,said,"I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically,in each category,how much you plan on selling." Brenda's request for a specific answer is an example of a _____.

Question

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Whenever possible,goals should be measurable,or quantifiable.Some goals such as those concerned with improving quality,are not precisely quantifiable.In that case,something on the order of "Improve the quality of customer relations by instituting 10 follow-up telephone calls every week" will do.You can certainly quantify how many follow-up phone calls were made.

Brenda,the District Manager for Beautiful Florist,told the Store Managers in Her