Which of the following characteristics of hospitality businesses is true?

Question

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Hospitality and tourism businesses are especially challenging to operate because of the intangible nature of what consumers purchase and the perishability of the services or products sold (for example,revenue from rooms not sold today or cruise ships that sail away not filled can never be recouped).Adding to the challenge are the heterogeneity of the customers (each customer has different needs and expectations),the simultaneous production and consumption of the services,the dependence on labor,and the ease with which products and services can be copied.Hospitality businesses are particularly complex and difficult to manage due to a large perishable inventory,localized and fluctuating demand curves,high turnover,and the need to manage labor and operating costs very closely.

Which of the Following Characteristics of Hospitality Businesses Is True