If you were constructing a legal document for your software vendor that stipulated needed requirements,schedules,costs,acceptance criteria,and assessment metrics,what would you be creating?
A)Service level agreement
B)Critical milestones
C)Critical success factors
D)Request for proposal

Question

Quizplus · Accepted Answer

A service level agreement (SLA)is a formal contractually obligated agreement between two parties.Within different environments,an SLA takes on different meanings.In the context of systems development,an SLA defines the work to be done,the time frame,the metrics that will be used to measure the success of the systems development effort,and the costs.Most SLAs are business oriented and void of detailed technical specifications.

If You Were Constructing a Legal Document for Your Software