What is the difference between SCM and CRM?
A)CRM records information about products and services;SCM records information about customers.
B)CRM stores and processes transactional information;CRM stores and processes business intelligence.
C)SCM manages production and delivery information;CRM manages customer information.
D)CRM records and processes operational data;SCM records and processes tactical information.

Question

Quizplus · Accepted Answer

A supply chain management (SCM)system is an IT system that supports supply chain management activities by automating the tracking of inventory and information among business processes and across companies.A customer relationship management (CRM)system uses information about customers to gain insights into their needs,wants,and behaviors in order to serve them better.

What Is the Difference Between SCM and CRM